Shipping policy

Shipping Policy

Last updated: 07/10/2025

1. Overview

At CenturaHeat, we aim to deliver your order quickly and reliably throughout the UK. This policy explains our shipping process, including timeframes, delivery areas, and what to do if something goes wrong.

This website is operated by Oil Tanks Plus Limited (trading as CenturaHeat), registered in England and Wales (Company No. 09688340, VAT No. GB219356890).
Registered Office: Suite 25, Cottesbrooke Park, Heartlands Business Park, Daventry, NN11 8YL, United Kingdom.
Email: info@centuraheat.co.uk
Phone: 0333 041 3130

2. Dispatch and Delivery Timeframes

Products marked as “In Stock” are typically dispatched within one working day from our UK warehouse. Delivery to mainland UK addresses usually takes one to three working days, depending on courier capacity and external factors such as public holidays or severe weather.

Products listed as “Pre-order” or “Backorder” include an estimated delivery timeframe displayed on the product page. These estimates are reviewed and updated regularly as stock moves through the supply chain. If any significant delay occurs, we will contact you directly to provide an updated timeline.

3. Shipping Areas and Charges

Delivery is free to all mainland UK addresses.
“Mainland UK” refers to Great Britain excluding the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Scilly Isles, and other remote postcodes.

Deliveries to these excluded regions may incur additional shipping fees, which will be displayed at checkout or confirmed with you before dispatch.

4. Tracking and Delivery Updates

We do not currently provide automated tracking links. However, customers can request delivery updates at any time by contacting our support team by phone or email during business hours.

5. Failed Deliveries

If delivery fails, the courier will attempt one free redelivery. If the second attempt also fails, additional delivery charges may apply. We will always inform you of any extra fees before scheduling a third attempt or before goods are returned to us.

6. Damaged or Incorrect Orders

We ask that you inspect your goods upon delivery. If any item arrives damaged, incorrect, or with missing parts, notify us within seven calendar days of delivery. Include clear photos of the issue and the packaging where possible.

We will arrange a replacement or a full refund, and CenturaHeat will cover all return or collection costs in these cases.

7. Customer Responsibility

Customers are responsible for ensuring that delivery details are accurate and that someone is available to accept delivery at the specified address. Failed or refused deliveries due to incorrect information may result in delays or additional costs.

8. Pre-Order and Backorder Deliveries

Delivery dates for pre-order or backorder products are estimates based on real-time supplier and logistics information. While we work to meet these estimates, external shipping conditions may cause delays. Customers will always be notified of any major changes to expected delivery times.

9. Contact Us

For shipping or delivery enquiries, please contact our support team:
Email: info@centuraheat.co.uk
Phone: 0333 041 3130
Support Hours: Monday to Friday, 8:30 am – 5:00 pm