Refund policy

Refund Policy

Last updated: 07/10/2025

1. Overview

At CenturaHeat, we aim to make every purchase a positive experience. If something goes wrong with your order or you are not completely satisfied, this policy explains when and how refunds are issued.

This website is operated by Oil Tanks Plus Limited (trading as CenturaHeat), registered in England and Wales (Company No. 09688340, VAT No. GB219356890).
Registered Office: Suite 25, Cottesbrooke Park, Heartlands Business Park, Daventry, NN11 8YL, United Kingdom.
Email: info@centuraheat.co.uk
Phone: 0333 041 3130

2. Faulty or Damaged Items

If your product arrives damaged or develops a fault within 7 calendar days of delivery, please contact us right away. Include:

Your order number
A short description of the issue
Photos or video showing the fault or damage

In most cases, we will offer a replacement first.
If a replacement is not suitable, you may request a full refund, including your original delivery cost.

Refunds are processed once the returned item has been received and inspected. You will be notified once the refund has been approved.

3. Items Not as Described

If an item you receive differs significantly from its online description, or if we’ve sent the wrong product, notify us within 30 days of delivery.
You may choose between:

A replacement at no additional cost
A full refund, including delivery

CenturaHeat will cover all return or collection costs in these cases.

4. Warranty Coverage

All CenturaHeat products include a standard manufacturer’s warranty:
1 year on electrical components
2 years on structural components

Warranty claims are handled on a case-by-case basis. Please contact our support team with your proof of purchase and relevant images or videos.

Note: Damage caused by misuse, improper assembly, or unauthorised modifications is not covered under warranty.

5. How Refunds Are Processed

Refunds are issued using the same payment method used at checkout.
Once approved, we will process your refund within 14 days of receiving the returned item.

Depending on your bank or card provider, it may take an additional 3–5 working days for the funds to appear in your account.

6. Contact Us

For help with refunds or warranty claims, please contact our support team:
Email: info@centuraheat.co.uk
Phone: 0333 041 3130
Support Hours: Monday to Friday, 8:30 am – 5:00 pm