Shipping policy
Shipping Policy
Last updated: 17/06/2026
1. Overview
At CenturaHeat, we aim to deliver your order quickly and reliably throughout the UK. This policy explains our shipping process, including delivery timeframes, shipping areas, and what to do if something goes wrong.
This website is operated by CENTURAHEAT LTD, registered in England and Wales (Company No. 17009716).
Registered Office: Unit 25 Cottesbrooke Park, Heartlands Business Park, Daventry, England, NN11 8YL.
Email: info@centuraheat.co.uk
Phone: 0333 041 3130
2. Dispatch and Delivery Timeframes
Products marked as "In Stock" are typically dispatched within one working day from our UK warehouse unless a different timeframe is stated on the individual product page.
Estimated delivery windows are displayed on each product page and are reviewed regularly to reflect current stock availability, supplier schedules, and logistics information. While we aim to meet all stated delivery estimates, delivery times may occasionally be affected by factors outside our control, including courier delays, public holidays, severe weather, or supply chain disruption.
If there is a significant change to the estimated delivery timeframe after an order has been placed, we will contact you using the details provided with your order.
3. Shipping Areas and Charges
Delivery is free to all mainland UK addresses.
"Mainland UK" refers to Great Britain excluding the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Scilly Isles, and other remote postcodes.
Deliveries to these excluded regions may incur additional shipping fees, which will be displayed at checkout or confirmed with you before dispatch.
4. Tracking and Delivery Updates
We do not currently provide automated tracking links. However, customers can request delivery updates at any time by contacting our support team by phone or email during business hours.
5. Failed Deliveries
If delivery fails, the courier will attempt one free redelivery. If the second attempt also fails, additional delivery charges may apply. We will always inform you of any extra fees before scheduling a third attempt or before goods are returned to us.
6. Damaged or Incorrect Orders
We ask that you inspect your goods upon delivery. If any item arrives damaged, incorrect, or with missing parts, please notify us within seven calendar days of delivery. Where possible, include clear photographs of the issue and any affected packaging.
We will arrange a replacement or full refund where appropriate, and CenturaHeat will cover all reasonable return or collection costs in these circumstances.
7. Customer Responsibility
Customers are responsible for ensuring that delivery details are accurate and that someone is available to accept delivery at the specified address. Failed or refused deliveries resulting from incorrect information may result in delays or additional charges.
8. Product Availability
Product availability is displayed on individual product pages and may change without notice. Delivery estimates shown on product pages are provided in good faith based on the latest information available at the time.
If a product becomes unavailable after an order is placed, or if there is a significant change to the expected delivery timeframe, we will contact you as soon as reasonably possible to discuss the available options.
9. Contact Us
For shipping or delivery enquiries, please contact our support team:
Email: info@centuraheat.co.uk
Phone: 0333 041 3130
Support Hours: Monday to Friday, 8:30 am – 5:00 pm
