Privacy policy
Privacy Policy
Last updated: 07/10/2025
1. Who We Are
This website, centuraheat.co.uk, is operated by Oil Tanks Plus Limited (trading as CenturaHeat).
Registered in England and Wales, Company No. 09688340
VAT No. GB219356890
Registered Office: Suite 25, Cottesbrooke Park, Heartlands Business Park, Daventry, NN11 8YL, United Kingdom
Email: info@centuraheat.co.uk
Phone: 0333 041 3130
Support Hours: Monday to Friday, 8:30 am – 5:00 pm
Oil Tanks Plus Limited is the data controller for all personal data collected via this website, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect and process personal data to operate this website, fulfil orders, and provide customer support. This may include your name, email address, phone number, billing and delivery addresses, order details, payment confirmations, account information (if you register for an account), device and browser data, IP address, and customer support messages.
We do not store full payment card details. Payments are processed securely through third-party providers such as Shopify Payments or PayPal.
3. How We Use Your Information
Your data is used to process and deliver orders, communicate order confirmations, updates and support messages, respond to enquiries or after-sales issues, send marketing communications only if you have opted in, and improve our website and product offering through analytics.
We do not sell your data to any third parties.
4. Sharing Your Data
We may share limited personal data with trusted third parties who help us operate our business. This includes Shopify for hosting and checkout, payment processors for secure transactions, couriers for delivery, email and communication platforms for order updates, and analytics providers to understand site performance. All third parties are required to handle your information securely and in compliance with UK GDPR.
5. Cookies and Tracking
We use cookies to ensure the website functions properly, measure performance, and improve your browsing experience. Non-essential cookies, including those for analytics or marketing, are only activated if you consent via our cookie banner.
You can manage or disable cookies through your browser settings at any time. For more details, visit Shopify’s Cookie Policy at www.shopify.com/legal/cookies.
6. Data Retention
We retain personal data only as long as necessary to meet legal, operational, or tax obligations. Order information is retained for at least six years for accounting purposes. Customer support correspondence may be kept for up to three years, and marketing consent is stored until you withdraw it. Once data is no longer required, it is securely deleted or anonymised.
7. International Transfers
Some of our service providers, including Shopify, may process data outside the UK or EEA. Where this occurs, appropriate safeguards such as standard contractual clauses are in place to protect your data and maintain compliance with UK data protection law.
8. How We Protect Your Data
All data is encrypted in transit using SSL. Access to personal information is restricted to authorised employees only. We regularly review our systems for security compliance. While we take strong measures to protect your data, no online system is entirely immune to risk.
9. Your Rights
Under UK GDPR, you have the right to access the data we hold about you, request correction of inaccurate details, request deletion where applicable, object to or restrict certain types of processing, and withdraw consent for marketing communications.
If you wish to exercise any of these rights, contact us at info@centuraheat.co.uk. You may also raise a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law or business operations. The most current version will always display the “Last updated” date above.
