Warranty

At CenturaHeat, we stand behind the quality and craftsmanship of all our products. We're committed to providing you with long-lasting enjoyment and peace of mind. All CenturaHeat products are covered by a warranty against defects in materials and workmanship.

Because our product range includes a variety of items with different components and intended uses, the specific warranty coverage varies depending on the product.

To determine the warranty coverage applicable to the specific CenturaHeat product you are interested in, please don't hesitate to contact us. Our friendly customer service team will be happy to provide you with all the details you need. We're here to answer your questions and ensure you have a clear understanding of the warranty protection you can expect.

Simply reach out to us via 033 1630 2439, info@centuraheat.co.uk, or our contact form and let us know which product you're inquiring about. We look forward to assisting you.

 

Saunas

  • 1 Year for Electric Parts
  • 2 Years for Wood Parts

Hot Tubs

5 Year Warranty

Plunge Pools

12 Month Warranty

Wood Burning Stoves

We offer a 2 year standard manufacturer’s warranty as in accordance with EU regulations

3 year extended warranty
will be added if stove warranty is registered online within first 3 months of customer purchasing their new stove.

The Warranty is only Valid if:

  • The unit has been installed in accordance with the latest building regulations by a suitably qualified person
  • The condition of the chimney which services the stove is in accordance with the latest building regulations
  • All installation instructions in the manual have been followed
  • The stove is operated as described in the manual
  • The stove is only used to burn fuel as described in the manual
  • Any stove installed must have a rain cap fitted to the top of the chimney
  • The warranty is given only to the original consumer/purchaser and is non transferable

Warranty does not cover:

  • Damage resulting from the use of fuel not recommended in the manual
  • Breakage, or discolouration of the glass
  • Damage, or cracking of the firebricks
  • Damage to the baffles
  • Damage, or detachment of the door seal
  • Where a crack appears on top of stove, resulting from a layer of pipework placed all the way to ceiling with no twin-wall adapter or joist support to carry the weight of these pipes.
  • Parts which are damaged by external causes such as unadopted chimneys, thunderstorms. dampness., faulty plumbing, faulty fuel, and misuse in any way.
  • Any nuts or bolts of handles that become loose due to use or mistreatment, or neglect
  • Body paint peeling, or discolouration due to stove being over-fired
  • Breakage of glass
  • If the appliance is not serviced on a yearly basis according to full terms & conditions
  • Rust on metal parts unless reported prior to installation